Buckeye Community Bank is committed to protecting your business and your accounts. It has become increasingly common for scammers to impersonate banks and other trusted organizations to steal personal and business financial information. These sophisticated fraud schemes can result in substantial financial losses, and we want to help you protect your business, assets, and interests.

No one from Buckeye Community Bank will ever ask you unsolicited to provide personal information, such as your Social Security Number, bank account numbers, account logins, or business tax information. If you have any questions or concerns about a request that you receive, please call our team at 440-233-8800.

Please remember:

• Phone numbers, email addresses, sender names, and website URLs can be disguised or “spoofed.”
• No one from Buckeye Community Bank will ever ask you unsolicited to provide personal information, such as your Social Security Number, bank account numbers, account logins, or business tax information.
• Contact our team at 440-233-8800 if you have any questions or concerns about a request you receive.

What Are Impersonation Scams?
Impersonation scams occur when fraudsters pose as trusted individuals or organizations, such as vendors, company executives, government officials, or even a bank representative. They want to trick you into sending money or sharing sensitive personal or business information. Often, these scams use emails, phone calls, or text messages that appear legitimate.

Common Warning Signs

• Scammers use several tactics to create a sense of urgency, including:
• Urgent requests for wire transfers or payments, especially those that bypass normal approval processes
• Unexpected changes to vendor payment instructions or account information; requests to verify account details or passwords via email or text
• Pressure to act immediately because of suspicious activity without time for verification
• Unanticipated calls or messages claiming to be from the bank’s fraud, IT, ACH, or customer service department
• Communications that seem slightly off in tone or formatting, even if they appear to come from a known contact
• Messages requesting urgent action on your account or to confirm specific transactions

How to Protect Yourself and Your Business
If you receive communications claiming to be from the bank or another trusted organization:

• NEVER share usernames, passwords, PINs, MFA codes, or account numbers

ALWAYS:

• Enable multi-factor authentication whenever possible
• Verify requests independently using known contact information and never use phone numbers or email addresses provided in a suspicious message
• Establish verification procedures for any payment changes or large transactions, including confirming through a phone call to a trusted number
• Be cautious of any requests, even if it looks like it is from a familiar company or contact names
• Train your employees to recognize suspicious communications and report them
• When in doubt, call us directly at 440-233-8800

We encourage you to contact us immediately if you believe an impersonation scam has targeted you or if you have questions about a communication you received. We’re here to help and be a partner in protecting you and your business.

Thank you for your vigilance and continued trust in Buckeye Community Bank.